Below-minimum orders will be accepted at the sole discretion of THREADS and are subject to quotation. All discounts, special pricing, waiver of set-up fees, free shipping or other offers are applicable only to minimum orders in addition to other stated terms.
Customer is responsible for all aspects of artwork approval including layout, colors, dimensions and proof reading. PMS color matching cannot be guaranteed. There are many more PMS colors than there are thread colors and many products are limited to standard imprint color charts. By placing an order, customer accepts these limitations. Although every effort will be made to ensure the final product matches the artwork provided, customer should be advised that due to certain limitations of the embroidery and imprint processes some variances are to be expected.
THREADS reserves the right to refuse orders or designs which we do not feel are appropriate to embroidery or otherwise will not meet our quality standards.
TURNAROUND AND DELIVERY TIMES
We suggest you advice THREADS of any delivery requirements however THREADS will not be liable for any loss of profit, interruption of business or any other special, consequential or incidental damages suffered or sustained by Customer in relation to turnaround times or missed delivery dates.
Payment arrangements must be made when placing the order and no unpaid orders can be shipped or picked up. THREADS accepts cash, checks, Visa, Mastercard, American Express and Discover. We can also provide invoicing via PayPal.
Applications for credit may be accepted from repeat customers. If approved, terms will be Net 15 unless otherwise authorized in writing. Invoices over 15 days past due will accrue interest at 1% per month billable at 30-day intervals from invoice date.
ALL ORDERS FINAL AS PLACED
Once confirmed by the customer, either through verbal authorization, in writing or by electronic transmission, all orders are final. Once confirmed, any errors, inaccuracies or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer. Order confirmation will be considered acceptance of all terms contained herein.
REFUNDS AND RETURNS
Since we deal in all customized products, no refunds and no returns of decorated merchandise will be accepted.
Decoration of customer-supplied items may result in spoilage of up to 2%, rounded up to the nearest whole piece. (This should be interpreted to mean that if even only one item is provided for embroidery it is subject to spoilage.) Credit only will be issued for spoilage of documented cost of spoiled items, limited to $40 each.
Apparel/product orders where THREADS supplies blanks will be delivered complete, barred only by product availability in which case a substitution of unsupplied item(s), not whole order, or delivery of order short any unavailable items will be offered. Some promotional/imprinted products are subject to over or under-runs. Any product shortage found by the Customer requires notification to THREADS within 24 hours of delivery receipt. Otherwise, the order will be considered complete.
LIMITATION ON DAMAGES
By placing an order for products through THREADS, Customer acknowledges and understands that THREADS is not the manufacturer of any product purchased by Customer. THREADS cannot warrantee them as to conditions of use, durability, fitness for a particular purpose or otherwise.
THREADS assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark, as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer and Customer shall indemnify THREADS against any and all actions resulting from trademark issues.
How to qualify for our no set-up charge offers
This offer applies to 6-item minimum orders of embroidered apparel and accessories from our online catalog, all items receiving same design. Yes, that can be 2 caps, 2 totes and 2 polos. There are also no set-up charges on 12-item minimum orders for Embroidery Only services on customer-supplied items or personalization from our standard font catalog.
Free digitizing is limited to left chest and cap size non-complex logos for THREADS’ use for product delivery. In other words, we may have to charge for highly detailed or fully filled designs (like crests and badges for example) or jacket backs and we only supply digitizing for embroidery on our products.
To qualify for waiver of set up charges, customer must supply clear resolution art files up to seven (7) colors and we take most any file format you have.
THREADS reserves the right to reject designs inappropriate for embroidery, make needed modifications or determine a design is outside the limits of this offer.
How to qualify for our free shipping offers
This offer applies to 6-item minimum orders of embroidered apparel and accessories from our online catalog and 12-item minimum orders for Embroidery Only services (with shipping or delivery of items to THREADS at customer expense).
Shipping is by ground service with the carrier of THREADS’ choice, usually UPS or US Post Office.